My name is Pranaya Shankar and I am from Darjeeling’s Jalpaiguri district. I study in a college in Bagdogra as well. On March 12th, 2015, I was found in a bus accident on my way to college. Because of the severity of the accident, I was admitted to a nursing home, but by someone I did not know and that registered my information at the police station at a town post. They did this by referring to my Aadhar card which was in my purse. I found out through my parents that the owner of the bus made the promise to bear all my medical expenses. Unfortunately, when my time came to leave the hospital, no one was present to make the necessary payments. My parents, who earn Rs. 70-85 rupees a day, were hassled into providing some form of approximate payment by the hospital’s personnel. When this news reached the ears of locals, some went to the DMWSC. They shared what had occurred to me and to my parents to Margret Horo. The following morning, she came to visit me in the hospital. Feeling quite helpless, especially after having realized that the exorbitant medical fees had left my parents practically penniless, I looked at her wondering how on earth she would be able to help me. After having spoken with me for a while, she went to discuss this matter with the hospital’s management. A while later, she told me that she discovered that the unknown person that had admitted me was one who listed themselves as being my neighbour.
With this information in hand, Margret said that she needed to go to the police station. There, she forced the police officer to hand over the FIR report. After a series of persuasions, the police officer gave a photocopy of the report. In it, the bus driver’s photo and owner’s documents were presented, as well as his address and insurance. It would take another day before I would be allowed out. On March 26th, 2015, Margret spoke to the owner of the hospital, who by the end of the conversation agreed to pay a medical bill of Rs. 8,000 to my parents in response to the exorbitant fees that my parents had to give.
I am grateful for Margret’s assistance. The situation that I had found myself in was quite confusing. I feel bad for not having precisely remembered the details of my accident nor of the person who brought me in. Nonetheless, it is thanks to Margret and to the work of the DMWSC that I was able to resolve this financial and legal matter.
Disclaimer : The names of those above have been modified and have no relation whatsoever to any individual who may share the same name or an experience of a similar or exact nature.